Legal
Refund and Cancellation Policy
Last updated:
This policy explains how billing, cancellations and refunds work for Quantum DSP subscriptions purchased through quantumdspsolutions.com. It forms part of the Platform Terms of Service. If you have a signed agreement or order form with us, its terms apply where they differ from this policy.
1. Billing
Subscriptions are billed in advance, monthly or yearly, according to the plan and billing cycle you choose. Payments are processed by Stripe. The price is shown before you pay, and taxes may apply as shown at checkout.
2. Automatic renewal
Your subscription renews automatically at the end of each billing period, at the price then in effect for your plan, until you cancel. We will notify you in advance of any price change.
3. Free trials
If your plan includes a free trial, you will not be charged until the trial ends. If you do not cancel before the trial ends, your subscription starts and the first payment is charged automatically.
4. How to cancel
You can cancel at any time by writing to sales@quantumdsp.com from the administrator's email address. Cancellation takes effect at the end of the current billing period, and you keep access to the platform until then. You will not be charged again after cancellation.
5. Refunds
Payments are non-refundable, and we do not give refunds or credits for partial billing periods, unused time or plan downgrades, except:
- Duplicate charges or billing errors caused by us, which we refund in full.
- Where a refund is required by applicable law.
Yearly plans are paid in full at the start of each yearly period and follow the same rules.
6. Payment disputes
If you believe a charge is wrong, please contact us at sales@quantumdsp.com before disputing it with your bank so we can resolve it quickly.
7. Contact
Quantum DSP Solutions LLC, Florida, United States. Email: sales@quantumdsp.com.